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Regional Events

Cleveland Clinic Patient Experience: Empathy + Innovation Summit

The Patient Experience Summit brings together patient experience leaders, healthcare CEOs, innovators, nursing leaders, policy makers, major stakeholders, industry experts and patients who are committed to not just the patient or caregiver experience, but also the human experience.

The theme of this year's three-day, inter-professional conference is Empathy Where You Are and features expert speakers, panel discussions and workshops representing multiple healthcare professions and disciplines engaged in exploring innovative ways to demonstrate empathy and provide value to patients and caregivers throughout their journey of care. Attendees will hear how organizations around the world strive to deliver the best clinical, physical and emotional experience to patients and families.

For more information about the Patient Experience: Empathy + Innovation Summit, and to register, please visit

Special healthcare architecture sessions on Tuesday, June 19th include:

​The Power of Art: Unexpected Interactions and Benefits of the Arts in Healthcare Environments 
Speakers: Maria Eva Jukic, JD, Executive Director + Joanne Cohen, Art Curator, Cleveland Clinic Arts & Medicine Institute
Tuesday, June 19, 2018, 10:00am-12:00pm

Utilizing Technology to Improve the Patient Experience While Lowering the Cost of Care
Speakers: Jocelyn Stroupe + Mary Johnson – Cannon Design
Tuesday, June 19, 2018, 1:30pm-2:20pm

Truly Through Your Patient’s Eyes:  Designing a Pediatric Specialty Clinic
Speakers: Laura Morris + Kent Doss – Array Architects
Tuesday, June 19, 2018, 2:30pm-3:20pm

American College of Healthcare Architects
4400 College Blvd Suite 220
Overland Park, KS 66211

Phone: 913-222-8653
Fax: 913-222-8606